Policies & Procedures

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Student Cancellations & No Shows

Schedule changes must be made at least 24 hours prior to your scheduled lesson time.

• No-call / no-shows will be charged for the full scheduled session.

• Make-up lessons are available at the participant’s expense.

• Missed group classes cannot be transferred to another class session.

Consistency is critical to progress. Missed sessions disrupt learning for both the dog and handler.

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Missed Classes & Make-Up Lessons

If you miss a class:

• A private lesson (additional fee applies) is required for a formal make-up.

• Students may not attend a different group class to substitute a missed session.

Missing one class in a 4-week session is typically manageable with proper home practice.
If more than one class is missed during a session, a paid private make-up lesson is required to remain eligible to advance to the next level.

Advancement requires demonstrated understanding — not just attendance.

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Refund Policy

All training programs, classes, memberships, private lessons, and Board & Train services are non-refundable.

Training is a service-based program that reserves time, space, and professional resources. Once a spot is secured, that space is held exclusively for you.

• No refunds will be issued for missed classes.

• No refunds will be issued for early withdrawal from a program.

• No refunds will be issued for behavioral progress expectations.

• Membership fees are non-refundable once billed.

By enrolling in any program, you agree to these terms.

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Weather-Related Closures

Class cancellation decisions are based on road conditions and safety surrounding the training facility.

If a class is canceled due to weather:

• You will not be charged.

• A make-up session will be scheduled.

Notifications may occasionally be last minute due to changing conditions.

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Instructor Cancellations

If class must be canceled due to instructor illness, travel, or unforeseen circumstances:

• Students will not be charged.

• The class session will be extended by one week.

Please ensure your contact information is current.

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Children in Class

Group classes are fast-paced and taught at an adult instructional level.

Children under 12 are encouraged to assist primarily with at-home practice rather than leading during class.

Age Policy

Under 7 years old:
An additional adult must attend.

7–11 years old:
May observe and assist with instructor approval. Must remain seated with parent.

12–15 years old:
May independently handle a dog at instructor discretion with an adult present.

16 and older:
May attend without an adult.

Private lessons may include children of any age.

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Multi-Dog Families

One handler per dog is required in group classes.

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Health & Safety

• Masks optional

• Social distancing when appropriate

• Enhanced sanitation procedures in place

Private lessons are available for those preferring limited contact.

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Behavior Policy

The safety of our clients, staff, and dogs is our highest priority.

Dogs displaying unsafe, uncontrolled, or escalating aggressive behavior may be dismissed from class at the discretion of the instructor.

This includes, but is not limited to:

• Uncontrolled lunging or snapping

• Attempted biting of dogs or people

• Repeated handler inability to maintain control

• Escalation beyond safe training thresholds

If a dog is determined to be unsafe for a group environment:

• The instructor may require transfer into private training or a behavior program.

• The instructor may dismiss the dog from class immediately if safety is compromised.

 

Dismissal from a group class due to unsafe behavior does not qualify for a refund.

Participation in any program requires owner compliance with instructor direction and safety protocols.

We reserve the right to refuse service to any dog or handler if safety or compliance standards are not met.

 

Payment Terms

Payment is required to reserve your spot in any class, private lesson, membership, or Board & Train program.

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Group Classes

• Full payment is required at time of registration.

• Your space is not guaranteed until payment is received.

Private Lessons

• Payment is due at time of booking unless otherwise arranged.

• Late cancellations (less than 24 hours notice) will be charged in full.

Membership Programs

• Membership fees are billed according to your agreed billing schedule.

• Membership payments are non-refundable once billed.

• Missed sessions do not pause or extend membership billing.

Board & Train

• A deposit is required to secure your dog’s stay.

• Remaining balance must be paid according to your program agreement.

• Failure to complete payment may result in delayed release of the dog until the balance is satisfied.

By enrolling in any CKK9 program, you agree to these payment terms.